Policies

When Will Your Order Be Shipped?

Most in-stock items will be shipped within one week of the purchase date. Processing may take longer on some orders due to factors including: product availability, finger size, and custom requests.

Shipping to Alternate Addresses

All of Israel Diamond Supply’s shipments require a signature upon delivery.  To protect our customers against fraud, we do not allow orders to be shipped to an address other than the billing address on file with your credit card company.

If you will not be available, or have someone else available to sign for your package, you can have it shipped to your local FedEx location so that you can sign for and pick it up at your leisure. Find the FedEx Customer Center location nearest you. (Please note: For the package to be properly insured, it must be shipped to a “FedEx Customer Center”, excluding “The FedEx/Kinko's Store” locations or any other third-party FedEx facility.)  Once the package is delivered to a FedEx location, the insurance is no longer valid.

Shipping Options

All orders are insured and shipped via FedEx Next Day and FedEx 2nd Day delivery service, based on the pre-tax value of your order.

  • Israel Diamond supply will only ship to a street address, not a P.O. Box address.
  • Signature requirements for delivery:
  • For orders totaling $1,000 or more, a signature is required regardless of any waivers you may have with FedEx.
  • For orders under $1,000, FedEx may require a signature.
  • If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 888-492-9300 and a customer service representative will arrange this for you.

International Shipping

Due to the high value of our products, Israel Diamond Supply will only ship to locations within the United States.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.