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Customer Service Information

Warranty Service

Each engagement ring purchase includes the following complimentary services:

  • Two free RING sizing within one year from date of purchase
  • One free annual refurbish and rhodium plating
  • Free professional cleaning and inspection

Mounting Guarantee

All mountings are guaranteed against manufacturer defects in material or workmanship for twelve months from the date of purchase.

Trade-In Policy

Our customers receive 100% trade-in value for the purchase price of the center diamond without being required to double the original purchase price. Mounting value will be assessed at time of trade.

Please NOTE:

***Only one item may be traded towards another item
  ***Trade-in policy excludes fashion jewelry

Return and Exchange Policy

If for any reason you are not satisfied with your purchase, you may return it within 10 days for a full refund. After 10 days, Israel Diamond Supply, LLC reserves the right to issue an in-store credit for up to 80% of the pre-tax purchase price.

***Custom ordered merchandise cannot be returned or exchanged.***
  ***A 5% restocking/credit card fee will be charged on all returns***

Insurance
 

Having your jewelry insured is mandatory in order to protect your investment. Regardless of warranty coverage offered by jewelers, your only protection against theft, loss, or damage not covered by warranties is to have your jewelry insured separately. Insurance can be obtained through your homeowner’s policy, renter’s policy, or by a third-party company that specializes in jewelry replacement, such as Jewelers Mutual.


At Israel Diamond Supply, we replace diamonds and settle claims for insurance companies on a weekly basis. Should you have any questions or need guidance with your claim, call our expert staff at 1-888-492 9300. You have to protect your interests, and we’ll help you do so.
Israel Diamond Supply provides a free appraisal with your initial jewelry purchase. Please use it to insure your recent investment. Please provide a copy of the appraisal to your insurance agent, and they will add a rider onto your policy. If you do not have a homeowner or renter policy, visit Jewelers Mutual.

We do not sell or supply: Laser Drilled, Fracture Filled, Clarity Enhanced, CZ/Moissanite/Synthetics, or Conflict Diamonds.

Please note:

  • Due to the delicate nature of pave’ and micro-prong set diamonds, diamond loss is expected.
  • 14k and 18k white gold will eventually turn yellowish in color as the rhodium plating wears.
  • Insurance Replacement Certificate should be filed with your insurance company as quickly as possible as it is your only protection from financial loss if the item is lost or stolen.