FAQ

Yes. We ship via FedEx overnight insured delivery within the United States to a business address or Hold for Pickup at an authorized FedEx facility. Please call for more information and pricing.

All items purchased from Israel Diamond receive our warranty and mounting guarantee at no charge.

Items may be returned or exchanged within 10 days of purchase, in original condition with all original documentation. Custom/special ordered merchandise cannot be returned or exchanged. A 5% restocking fee will be charged on all returns.

Yes, we offer financing through Wells Fargo.

We recommend bringing your item in every 6 months to 1 year for a complimentary cleaning and product checkup This is a preemptive measure to help maintain the security of your diamonds. We will check for loose stones and any damage, including prongs that are bent, pulled, caught or broken during normal wear. https://www.israeldiamond.com/pages/diamond-care

• Soak your diamond and precious metal ring (14kt, 18kt or platinum) for 5-10 minutes in a 50/50 solution of blue Windex and hydrogen peroxide
• Gently brush with a soft toothbrush
• Rinse with warm water
• Lay flat to dry or gently dry with a soft paper towel
• This should be done every week or two to keep your diamonds clean

Insurance should be purchased from an independent insurer, like Jewelers Mutual or your homeowners or renters’ insurance policy.For more information, please see Insuring your Diamond Ring

For custom jewelry, please contact our design team at 918-518-0124 or email info@israeldiamond.com to discuss the process, design details, time frame and pricing.